Terms of Service

Last updated: 22 September 2026

These terms are the agreement between you and Boss Systems Limited (NZBN 9429053973603), a New Zealand company trading as BossAI, for everything we sell at bossai.co.nz. Please read them before you buy. If you do not agree to them, do not use the service.

In these terms, “we”, “us” and “BossAI” mean Boss Systems Limited. “You” means the business that buys from us and the people who use the service on its behalf. “Your customers” means the people who call, text, message or book you.

1. What we sell

There are three things, and they are separate:

• A BossAI subscription. AI employees that answer your phone, web chat and messages, plus the back office behind them — contacts, pipeline, bookings, quotes, jobs, invoices and reports. This is software we host and run. You get a workspace on our platform and sign in to it with a web browser. You do not receive the software itself, and you do not install or host anything.
• The BossAI Blueprint. A one-off digital product — a written setup plan, prompt library and templates, delivered to the email address you give at checkout. It is not the subscription. It comes with no workspace, no login, and no access to the platform.
• Free resources. Tools and guides on our website, opened by giving us an email address.

We sell to businesses in New Zealand and price in New Zealand dollars.

2. Your account and your workspace

When you subscribe, we create a workspace for you and invite the email address you paid with as its administrator. That administrator can invite the rest of your team and set what each person is allowed to do.

You are responsible for everything done under your logins, so keep them to yourself, use a password you do not use anywhere else, and tell us promptly if you think someone has got in who should not have. Give us accurate details when you sign up and keep them current — we send billing and service notices to the email address on the account.

You must be at least 18 and have authority to agree to these terms on behalf of your business.

3. Setting it up

Setup is self-service by design. After you pay, you answer a questionnaire about your business and your workspace is built from your answers. There is no setup fee and no sales call.

Some parts need information only you can give us — your phone number and its carrier details, your opening hours, your prices, your booking rules. Until those are in place the matching feature cannot work, and we are not responsible for a delay caused by waiting on them.

4. Price, GST and payment

The price of each package is shown on our pricing page. Prices are in New Zealand dollars, and where GST applies it is included in the price shown.

Subscriptions are paid in advance by card and renew automatically — monthly or annually, whichever you chose — until you cancel. Your card is charged on the same date each period. We use a third-party payment processor; we never see or store your full card number.

Each package includes an allowance of AI call minutes each month, and minutes beyond that allowance are charged at the per-minute rate shown on the pricing page. Unused minutes do not carry over. Some things you can switch on carry their own costs, and where they do we say so before you switch them on.

If a payment fails we will try again and let you know. If it stays unpaid we may suspend your workspace — see section 13.

We may change our prices. If a change affects you we will tell you at least 30 days before it applies to your subscription, and you can cancel before then if you do not want to continue at the new price.

5. Cancelling

You can cancel at any time. There is no minimum term and no exit fee. Your subscription runs to the end of the period you have already paid for and does not renew after that. We do not refund part of a period you have already paid for, except where the law requires it or section 6 applies.

After your subscription ends, take your data out (section 9). We keep your workspace data for 60 days after the end of your subscription so you can ask for a copy or come back, then delete it. Ask us within that window if you want it deleted sooner.

6. Refunds and your consumer rights

The Blueprint is a digital product. Once we have sent it we cannot take it back, so it is not refundable for a change of mind. If it does not arrive, or what arrives is not what we described, tell us and we will fix it or refund you.

Subscriptions are not refundable for a change of mind — cancel instead and you will not be billed again.

None of this limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those Acts apply to you. If something we sold you is faulty, not fit for purpose, or not as described, you have rights we cannot contract out of, and nothing on this page takes them away.

Where you acquire the service for the purposes of a business, the Consumer Guarantees Act does not apply, and you agree that it does not — an exclusion that is fair and reasonable given what we charge and the fact that you can cancel at any time.

7. What you may not do

You agree not to:

• use the service to break the law, or to send anything unlawful, deceptive, harassing or misleading;
• resell the service, sub-licence it, or offer it to other businesses as your own platform;
• copy, reverse-engineer or attempt to extract the software behind the service, or use it to build a competing product;
• probe or interfere with our systems or anyone else’s workspace, or try to reach data that is not yours;
• upload contacts you have no right to contact, or data you are not allowed to hand to a third party to process;
• use the service in a way that makes it worse for other customers — for example automated traffic well beyond normal use.

8. Contacting your customers is your responsibility

This is the most important section on this page. The service places calls, sends texts and sends emails as you, to people you chose. In law those are your communications, not ours.

You are responsible for:

• having a lawful basis and, where required, consent to call, text or email each person you contact — including under the Unsolicited Electronic Messages Act 2007 for texts and emails;
• honouring opt-outs promptly, and not contacting anyone who has asked you to stop;
• complying with the Privacy Act 2020 for the personal information you hold about your customers, including telling them how it is used;
• what your AI employees say on your behalf, including any price, booking or commitment they give a customer;
• being honest that a call or message is automated where a customer would reasonably expect to be told.

We give you tools to help — an opt-out flag on every contact and channel, calling hours enforced in the customer’s own timezone, per-day and per-number call caps, and a consent confirmation before a calling campaign starts. These are tools, not a legal guarantee, and using them is not legal advice or a compliance sign-off. Deciding who you may lawfully contact, and on what basis, is your call. If you are not sure, get advice before you start.

9. Your data

Your contacts, conversations, bookings, quotes, jobs and invoices are yours. We hold and process them so we can run the service for you, and for no other purpose. We do not sell them, and we do not use them to advertise to your customers.

Under the Privacy Act 2020 you are the agency responsible for the personal information you collect about your customers; we handle it on your instructions in order to provide the service. How we handle information is set out in our Privacy Policy.

You can export your contacts to CSV from your dashboard at any time. For anything else we hold for you, ask and we will get you a copy in a reasonable format at no charge.

We take reasonable steps to keep your data safe, including keeping each workspace separated from every other one. No system is perfectly secure, so we do not promise that yours can never be breached — we do promise to tell you promptly if we believe it has been.

10. What the AI can and cannot do

The AI employees generate their replies. They are good, and they are not perfect. They can misunderstand a caller, get a detail wrong, or say something you would have said differently.

Nothing the AI says is legal, financial, medical or other professional advice, and you should not set it up to give any. If a conversation matters — a price, a commitment, a complaint — check it. You can put any conversation into a mode where the AI drafts a reply and a person approves it before it sends, and we recommend doing that while you are getting comfortable.

We do not promise any particular result: not a number of bookings, not a number of enquiries answered, not a level of revenue. Any figure you work out with a tool on our website is an estimate built from the numbers you typed in, not a forecast.

11. Services we depend on

The service runs on third-party providers for phone calls, text messages, email delivery, hosting, payments and AI models. We choose them carefully, and we are not responsible for their outages, their decisions or their own terms.

If you connect an account of your own — a phone number, a social account, a payment link — you are responsible for keeping it in good standing and for complying with that provider’s terms. Some features need approval from a third party before they can be switched on, and we cannot promise that approval.

12. Availability, support and changes

We work to keep the service running and available, but we do not offer a guaranteed uptime level. We may take it down for maintenance, and we will give notice where we reasonably can.

Support is by chat and email during New Zealand business hours. We aim to respond quickly; we do not guarantee a response time.

We improve the service continuously and may add, change or remove features. If we remove or materially reduce something your package promised, we will tell you, and you may cancel and get back the unused part of what you have paid.

13. Suspension and termination

We may suspend or close your workspace if your payment is overdue, if you breach these terms, if your use puts our platform or another customer at risk, or if the law requires it. Except where the problem is serious or urgent, we will tell you first and give you a reasonable chance to put it right.

We may also stop offering the service. If we do, we will give you at least 30 days’ notice, refund the unused part of what you have paid, and give you time to export your data.

On termination, section 5 governs what happens to your data, regardless of who ended it or why.

14. Our intellectual property

The BossAI platform, its software, its design and its written material are owned by Boss Systems Limited and stay ours. Your subscription gives you the right to use the service while you are paying for it — it does not transfer any ownership.

The Blueprint is licensed to you for use inside your own business. You may adapt it for yourself. You may not resell it, publish it, or give it away.

Anything you put into the service stays yours. You give us permission to host, process and display it only as far as we need to in order to run the service for you. If you send us an idea or a suggestion, we may use it without owing you anything for it.

15. Disclaimers

Apart from the guarantees we cannot exclude — including those in section 6 — the service is provided as it is, and we give no other warranty about it, express or implied. We do not warrant that it will be uninterrupted, error-free, or fit for a purpose we have not agreed with you in writing.

16. Liability

Neither of us is liable to the other for indirect or consequential loss, or for loss of profit, revenue, business, goodwill or anticipated savings.

Our total liability to you for everything arising out of these terms or your use of the service is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

Nothing in this section limits liability that cannot be limited by law, including liability for fraud, and including your rights under section 6 where they apply to you.

17. Changes to these terms

We may update these terms. We will post the new version here with a new “last updated” date, and if a change materially affects you we will email the address on your account at least 30 days before it takes effect. If you do not accept a change, cancel before it applies. Continuing to use the service after it applies means you accept it.

18. General

These terms, together with our Privacy Policy and the package details on our pricing page, are the whole agreement between us about the service. If a court finds any part of them unenforceable, the rest keeps working. If we do not enforce something straight away, we have not given up the right to enforce it later. You may not transfer this agreement without our consent; we may transfer it to another company if Boss Systems Limited or the BossAI business is sold or restructured, on the same terms.

These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction. Before starting a proceeding, please talk to us — almost everything can be sorted out directly.

19. Contact

Boss Systems Limited, NZBN 9429053973603, trading as BossAI, bossai.co.nz.

A question about these terms, or a notice you need to give us under them, goes to contact@bossai.co.nz.

For help with the service — anything you need a hand with, day to day — open a chat or email support@bossai.co.nz. That is the fastest way to reach us.