BossAI answers the phone in a real voice and books the job before the caller hangs up — then quotes it, invoices it, keeps your customer told where it is up to, and asks for the review when it is paid. The whole front desk and the paperwork behind it, for New Zealand businesses that cannot be on the tools and on the phone at the same time.
From $199 a month — about $7 a day, and the whole office is in every package.
This is the part nobody else does. An AI that answers the phone is now ordinary. A customer who can follow their own job, without downloading anything or making an account, is not — and it is the reason they tell somebody about you.
When you book the job in
Hi Sam, Kea Plumbing here. Your job is booked for Thu, 24 Sept, 8:30 am. Track it here: bossai.co.nz/j/8f3c…
And only if the time has to move
Hi Sam, Kea Plumbing here. Your job has been moved to Fri, 25 Sept, 1:00 pm. It was Thu, 24 Sept, 8:30 am. Details here: bossai.co.nz/j/8f3c…
That is the whole of it. Not a marketing message, not a drip, and never a second copy of the same news — the two things somebody waiting at home actually needs to know.
Dave is on site and working on your job.
J-2026-0148
Booked in
Thu, 24 Sept, 8:30 am
Work underway
Arrived Thu, 24 Sept, 8:41 am
Complete
And when it is finished, on the same page:
How did we do?
Anything under four emails you straight away, while you can still ring them. You hear it from your customer instead of reading it in public.
You wrote none of it. The first text goes out the moment you book the job in, and it can only ever go once — re-assigning the crew or double-clicking the button cannot send a second one. The page then keeps itself up to date as the work moves. Names and times here are examples.
A missed call is not a missed call. It is a customer who rang the next name on the list, and you will never know they existed. Most businesses do not have a marketing problem — they have a nobody-picked-up problem, and it happens at the exact moment somebody had decided to spend money.
You do not have to take all of them. Most businesses start with the one that is costing them the most money right now.
Answers web chat, texts and WhatsApp in seconds, at any hour. Works out what the person wants, captures their details, and books them in. Every conversation lands in one inbox instead of three apps.
It is only as good as what it knows. It reads your website and the brief you give it, and says “let me check with the team” for anything outside that — deliberately, rather than inventing an answer.
Picks up the phone in a real voice and holds an actual conversation — barge-in, natural pauses, no menu tree. It checks your live availability and books the appointment before the caller hangs up. If a call ever fails on its way in, or somebody hangs up during the greeting, they get a text straight back rather than nothing.
Callers know within a sentence that it is not a person. In practice that matters far less than being answered at 8pm, but it is true, and anyone who tells you otherwise is selling.
Someone fills in the form on your website at ten at night. Before they have closed the tab they have a text and an email back from you, and your phone has pinged. The enquiry is already saved as a contact with a job on your list against it.
This one answers the moment an enquiry arrives — it is not a long chase. It will not keep working a quote that has gone quiet for three weeks; that is still you, or the phone agent, picking up the phone.
Calls through a filtered list of past customers — everyone who bought a service a year ago and never came back — and books the ones who are interested. Runs as a campaign you can stop mid-flight.
This is outbound calling, and it carries obligations. Consent is checked per call, calling hours are enforced in the customer's own timezone, and it is off until you deliberately turn it on.
Asks for the Google review at the one moment people actually leave one — right after the job is marked paid. By text or WhatsApp, once, with a 90-day cooldown so nobody is ever asked twice.
It asks; it cannot make anyone write anything. Businesses doing poor work get fewer reviews, faster. That is the mechanism working, not failing.
Every finished job asks the customer how it went, on the same page they used to follow the work. Four or five out of five and you know you are fine. Three or below and you get an email straight away, while you can still ring them — before it becomes a public review.
It finds the unhappy customer; it cannot make them happy. What you do in the hour after that email is the entire value of it.
Every conversation has three settings. Auto replies on its own. Suggest writes the reply and waits — you read it, edit it, send it, and nothing leaves without a human pressing the button. Off is silent. You can set it per conversation, so a nervous first fortnight on Suggest costs you nothing and tells you exactly how good it is on your own customers before you trust it with one.
You set the hours anything automatic is allowed to go out. Something that comes up at 11pm waits until the morning rather than waking your customer.
A customer who has been asked for a Google review is not asked again for three months, however many jobs they book in between.
Everyone gets their own login, and you decide who can only work the day-to-day. The settings, the pricing and the AI itself stay yours.
Answering the phone is the visible half. The other half is that what the call produces ends up somewhere useful.
Keep the number you already advertise. You forward it to BossAI, it rings as it always did, and it never goes unanswered — nothing on your van, your signage or your Google listing has to change.
Texts and WhatsApp land in a single threaded inbox against the right customer, alongside the web chat and the call — not four apps and a notification you missed on a Sunday.
It checks real availability and books the slot during the conversation. Multiple staff, working hours, buffers and round-robin are handled, and the customer can reschedule or cancel themselves without ringing you.
Quote from the enquiry, convert the accepted quote into a job, and invoice the finished job. Your customer follows the job on their own status page instead of ringing to ask what is happening.
NZ GST-inclusive pricing the way trades actually quote, IRD-checked GST numbers, and the tax treatment frozen onto the invoice at the moment you send it — because a sent tax invoice is a legal record, not a live calculation.
Ask for payment on a booking page and the time is held, not confirmed, until it is paid. If nobody pays inside the window you set, the slot releases itself and goes back on sale. The people who never turn up are mostly the people who never paid.
The Google review request goes out when the job is done and paid, by text or WhatsApp, once per customer with a 90-day cooldown.
Every call, text, quote, booking and job sits on one contact record with the transcripts attached. When somebody rings back in six months, whoever picks up can see the lot.
All of it is in the same place the AI is working, on the same customer records. None of it is an add-on, and there is nothing here you have to set up yourself.
Every enquiry on one board, from new through to won, with what it is worth and how many days it has been sitting there. When you lose one, it asks you why — so after a month you know what you are actually losing to.
Anything the AI could not finish becomes a job for a human, due today, with the whole conversation attached. Callbacks, quotes to write, people to ring. The count sits in the sidebar so you cannot quietly ignore it.
Build the form, publish it on its own page or embed it in your site, and every submission becomes a contact — and a deal in the pipeline if you want one. This is what the enquiry responder answers.
Keep your price list in one place instead of retyping it. Building a quote becomes picking the lines, and the price is snapshotted onto the document, so changing your rates later never rewrites a quote you already sent.
Sell six of something and redeem one per visit. The balance, the expiry date and who used what are kept for you, and it shows on the customer's record — so nobody has to trust a paper card in a drawer.
New leads, revenue won, win rate, average job size, where the leads came from, and where they stall in the pipeline. Pick the month, or the year, and read it.
Import your customers from a spreadsheet on day one. It reads your column headings and works out which is the name and which is the phone, so you are not renaming anything first. It all exports again whenever you want it.
Every enquiry through your website records where the person came from — the campaign, the search, the post, the page they landed on. So when you look at what you won this month, you can see which spend produced it.
Your enquiries on a map, so the pattern is obvious. Most trades find out they are quoting one suburb and winning in another.
Split the work by area and each person sees only theirs. A second van, a second room, a second town — the person running it gets their own list instead of everybody's.
Connect it to Zapier, Make or n8n and new enquiries, deals and bookings flow straight into whatever else you run. There are copy-and-paste recipes for the common ones.
Send to everyone, or to one tag, or to everyone sitting at one stage of the pipeline. Unsubscribes are handled properly and anyone who has opted out is never sent to, including if they opt out mid-send. Office and up.
Subscribe Google, Apple or Outlook to your BossAI calendar and the bookings appear alongside everything else you have on. It is a read-only feed, so your calendar refreshes it on its own schedule rather than instantly.
Add the people who need to be in it, each with their own access, and decide who can change settings and who can only work the day-to-day. Nobody shares a password.
Nothing to install, nothing to plug together, and nobody to book a time with. You tell it how your business works once, and it builds the front desk out of your answers.
01
Both prices are on this page. There is no quote to wait for, no call to sit through and nobody deciding whether you are worth selling to. Choose the one that matches what you need answered, pay by card, and you are set up in the next few minutes rather than the next few weeks.
02
Nine short sections: what you do, what you charge, what you will not take on, your hours, how you want it to sound, and what a good enquiry looks like versus a time-waster. It reads your website first and fills in what it can. Save and come back — nobody loses their place, and it will remind you if you leave it half done.
03
Your answers become the persona, the price list, the booking calendar and the rules. Then every channel starts in Suggest: it writes the reply and sends nothing. You read what it would have said to your own customers, fix what is off, and nothing leaves until you press the button.
04
When the drafts stop needing edits, turn that channel to answer on its own — the phone first, or the website chat first, whichever you trust soonest. Change a price or drop a service and you edit it once, in the same place, and every reply changes with it.
No quote to wait for and nobody to get past. The whole back office is in every one of them — what changes is how much talking it does for you.
For a business that just needs somebody to pick up.
About $7 a day. Or $2,189 a year — one month free.
For a business losing work between the call and the invoice, not just at the phone.
About $12 a day. Or $3,839 a year — one month free.
If it has not booked you a job in your first 30 days, that month is refunded. Email us and we send it back.
For a business that also wants the customers it already has to come back.
About $22 a day. Or $7,139 a year — one month free.
If it has not booked you a job in your first 30 days, that month is refunded. Email us and we send it back.
Not your customers. Every channel arrives in Suggest — it writes the reply and sends nothing. You read what it would have said to your own customers, and nothing leaves until you press the button. Switch a channel to answer on its own when you are satisfied, and not before.
Not ready to hand it over? The BossAI Blueprint teaches you to do a version of this yourself for NZ$99, and what you paid for it comes off your first three months if you do sign up.
Nobody chooses this instead of their job-management software. They choose it instead of the phone ringing out, an answering service taking a message, or paying somebody for a few hours a week.
| Letting it ring | An answering service | A part-time admin | BossAI | |
|---|---|---|---|---|
| Picks up at 8pm, and on a Sunday | Voicemail, which most people do not leave | Yes, if you pay for after hours | No — they work their hours | Every hour, every day |
| Books the job while the caller is still on the phone | No | Usually takes a message for you to ring back | Yes, once they know your diary | Yes, into your live calendar |
| Sends the quote the same day | No | No — they do not have your prices | Yes, if you have written the prices down | Yes, from your saved price list |
| Raises a GST tax invoice | No | No | Yes | Yes, IRD-correct and frozen when sent |
| Tells your customer where their job is up to | You ring them, or they ring you | No | Only if they chase everyone by phone | A text and a page, automatically |
| Asks for the Google review at the right moment | No | No | If they remember | When the job is done and paid |
| Knows your trade, and can use judgement | — | Partly — they follow your script | Yes, and better than any of this | It follows what you told it, and escalates the rest |
| What it costs a month | Free, and the jobs you never hear about | From NZ$150 + GST for 75 minutes, then NZ$2.50 a minute | About NZ$34 an hour, plus ACC, KiwiSaver and leave | From NZ$199 a month — about $7 a day |
Answering-service rate is Spark's published Business Receptionist Plus pricing and the wage is the Tahatū careers-service figure, both checked September 2026. A good receptionist is better than this at the things people are better at. They also cannot answer at 11pm, and they do not raise the invoice on the way home.
It says so, takes the person's details, and creates a task for you with the whole conversation attached. It is instructed not to guess at prices, availability or anything it has not been told, because a confident wrong answer is worse than no answer.
On the phone, most will work it out quickly. It does not pretend to be a named person and it will say it is an assistant if asked directly. What customers consistently care about more is that somebody picked up at all, and that the answer was right.
That is how it arrives. Every channel starts in Suggest mode, which drafts each reply and sends none — you approve or edit them one at a time. It stays that way until you deliberately switch a channel over, and you can switch them one by one rather than all at once.
Not for your calls. You forward the number you already advertise and it answers there, so nothing on your van, your signage or your Google listing has to change. Texts and WhatsApp go out from a messaging number that comes with your account, because New Zealand carriers will not let one local number do both.
Because they answer the phone and stop. Every package here also quotes the job, books it, raises the GST invoice, keeps your customer told where it is up to, asks for the Google review and surveys the work when it is done. If all you want is somebody to pick up, the cheaper ones are honestly fine and we would rather you knew that. If what is actually costing you money is the hour every night doing paperwork, that is the half they do not sell.
Not yet, and that is the honest answer rather than a roadmap deflection. BossAI raises GST-correct tax invoices and tracks what is paid, but reconciliation back into your accounting software is manual today. If your bookkeeping cannot absorb re-entering what BossAI invoices, this is the thing that will annoy you — decide that before you start, not after.
Not currently. BossAI has its own booking calendar and the AI books into that. If your staff already depend on a booking system, that is a real conflict: running two calendars is worse than running one badly. You can subscribe Google, Apple or Outlook to the BossAI calendar so the bookings show up alongside everything else, but that is a read-only feed, not a two-way sync.
Three packages, all priced on this page, all month to month. You pay by card and cancel whenever you like. There is no quote, no scoping call and no minimum term — the price you can see is the price you pay, and call minutes over your monthly allowance are 60 cents each on every package, so the cheaper one is not the one with the dearer overage.
On the Office packages, if it has not booked you a job in your first 30 days, email us and that month comes back. We would rather refund one month than argue with somebody it did not suit. The Phone package does not carry the guarantee — at that price a refunded month is most of what we make on it — but it is month to month like the others, so the most you can lose is the one month.
The setup questions take most people under an hour, and it starts drafting replies as soon as you finish them. Getting your phone calls to it is the one step on your side — you forward your existing number, which takes a couple of minutes with your carrier and does not change the number on your van or your Google listing.
That is deliberate — the setup is questions you answer yourself, so there is nobody to wait on. If something is genuinely wrong, email us and a person answers. What we do not do is a sales call, because nothing about this needs one.
Any channel can be switched off instantly and calls go back to ringing as they did before. Your contacts, conversations, quotes and job history are yours and export as CSV at any time.
Pick a package, answer the questions about your business, and it starts answering in draft the same day. Nothing it writes reaches a customer until you have read it and said yes — so the worst case of starting today is that you find out what it would have said.
hello@bossai.co.nz · New Zealand