A day at Pete's Plumbing. The office never closed.
Pete's Plumbing is a made-up business in Hamilton, so no real customer's details are on this page. What happens to it is real: every item below is something BossAI does for a business, and every text is word for word what BossAI sends.
- Enquiries caught today
- 3
- Of those, after hours
- 2
- New Zealand time now
- 6:54 pm
So far today
Newest first. Open hours are 7 am to 5 pm; everything outside them was handled without anyone picking up a phone.
- 5:30 pmTodayQuality manager
A 3 out of 5 from Tuesday's job
The owner was emailed straight away, while there's still time to ring and put it right, before it becomes a public review.
- 4:05 pmTodayReputation manager
Google review asked for, once
Sarah paid, so the Google review request went out, once. Nobody is asked again for 90 days.
- 2:40 pmTodayQuality manager
Sarah rated the job 5 out of 5
On the same page she used to follow it.
- 2:15 pmTodayOffice
Sarah's job invoiced: $286.00
Marked done, turned into a tax invoice with the GST shown, and emailed with the bank details.
- 12:50 pmTodayOffice
Tom accepted the quote
On his phone, at lunchtime. It's on the pipeline as won, ready to book.
- 11:35 amTodayCustomer texts
James's job moved to a later day
The office moved it in the dashboard. James was texted the new time straight away, with the old time so he knows which booking it is.
Text to the customerHi James, Pete's Plumbing here. Your job has been moved to Tue, 29 Sept, 1:00 pm. It was Mon, 28 Sept, 9:00 am. Details here - 10:10 amTodayOffice
Quote sent to Tom: $2,340.00
A 180-litre cylinder, supplied and fitted, from the price list. He can accept or decline it on his phone.
- 9:20 amTodayEnquiry responder
Website form, answered in a minute
Priya asked about a leaking shower mixer. She had a text and an email back straight away, and the enquiry was on the list as a job before she closed the tab.
- 8:04 amTodayCustomer texts
Ben is on site at Sarah's
He marked the job started. Sarah's tracking page changed on its own.
Sarah's tracking page now reads:Ben is on site and working on your job.
- 6:48 amTodayAfter hoursReceptionist
Website chat before opening
Tom asked what replacing a hot water cylinder costs. The chat gave the range from Pete's price list, took his name and number, and put a follow-up on the list.
- 6:13 amTodayCustomer texts
Sarah got her booking by text
With a link to follow the job, so she doesn't have to ring to ask where the plumber is.
Text to the customerHi Sarah, Pete's Plumbing here. You are booked in for Sun, 27 Sept, 8:00 am. Track it here - 6:12 amTodayAfter hoursPhone agent
Burst pipe, answered at 6:12 am
Sarah rang about water under the kitchen sink. The phone agent checked the diary and booked her in for 8:00 this morning before she hung up.
Ask it something. It's in the corner.
The chat on this page is BossAI answering for BossAI. Ask it what it would do for your business, what it costs, or anything on this page.